Shipping policy
Shipping Policy
Last updated: January 2026
Where We Ship
We currently ship to all addresses within the United Kingdom.
Shipping Options & Delivery Times
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free | 6–9 business days |
| Priority Shipping | £2.00 | 4–6 business days |
| Premium Insured Shipping | £9.99 | 3–5 business days (insured) |
Delivery estimates are business days (Monday to Friday, excluding UK public holidays) from the date your order is dispatched.
Order Processing
Orders are typically processed within 1–2 business days of being placed. Once your order has been dispatched, you will receive a shipping confirmation email.
Tracking
Tracking information (where available) will be provided in your dispatch confirmation email.
Delays
While we aim to meet all delivery estimates, delays may occur during peak periods or due to circumstances beyond our control. If your order has not arrived within the expected timeframe, please contact us at support@cloudslides.co.uk.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 14 days of the expected delivery date so we can investigate and arrange a replacement or refund.
Contact Us
Cloud Slides
33 Queen St
London EC4R 1AP
United Kingdom
Email: support@cloudslides.co.uk
Phone: +44 7832 398204